Support

Answers for every Hedgerow app. For help with one app’s features, open its help page below. Still stuck? Email support@hedgerowapps.com.

Buying, keys and devices

Where’s my license key?

It’s shown on screen as soon as your payment goes through, and emailed to the address you paid with. If the email hasn’t arrived, check your spam folder, then go to Manage devices and ask for a sign-in link: the page shows your keys.

How many PCs can I use a key on?

Up to 3 PCs per app. The app’s License page in Settings shows the key, and lets you deactivate it on that PC.

I have a new PC

Deactivate the key on the old PC from its License page, then activate it on the new one. If the old PC is gone or won’t start, sign in at Manage devices and choose Deactivate next to it.

Do the apps need the internet?

Only to activate a key. After that they work offline, and check the license again when they’re next online, about once a week.

What about updates?

A license includes one year of updates. The version you have keeps working after that. To get the newest version, choose Check for updates in the app (some apps also check on their own and let you know). Store editions update through the Microsoft Store.

Can I get a refund?

Email support@hedgerowapps.com with your order email and what went wrong. If a purchase is refunded, its key stops working on each PC the next time the app checks in.

I bought an app in the Microsoft Store

Store purchases are tied to your Microsoft account. Reinstall from the Store to restore them, and use Microsoft’s order history for receipts and refunds. A Store purchase and a license key bought here are separate.

Using the apps

The tray icon is hidden

Windows tucks new tray icons under the ^ arrow next to the clock. Drag the icon onto the taskbar, or turn it on in Windows Settings › Personalization › Taskbar › Other system tray icons.

An app doesn’t work in a window running as administrator

Windows doesn’t let an app control windows that run with higher rights than it has. Apps that read or click in other windows, like the shortcut, gesture and dialog helpers, can’t reach a program you started with Run as administrator.

Where do the apps keep my data?

On your PC, in %LOCALAPPDATA%\Hedgerow\<app name>. Each app’s help page has the exact folder and how to back it up.

Contact

Email support@hedgerowapps.com. Please tell us which app and version (shown under About in its settings), your Windows version, and what happened. Hedgerow apps are made by MVP Holdings LLC.